Desert Carpet Cleaners Reviews | desertcarpetcleaners.com @ PissedConsumer

Shawna P Sqx

Deceptive Advertising

Mar 19, 2019

1.9

Please be aware that their online $39 mattress special is for twin mattresses only. Not once was I asked what size my mattress was (King) and was only informed of this after the technician had arrived and had already started "testing" my bed. I have problems with any sort of "confrontation" so my miserable butt signed my rights away for the insane price of $110 for their most basic "cleaning". To top it off, ten hours later my bed was still soaked (despite being told 4-6 hours) so it was couches for my husband and I last night. My house is 75 degrees and it has finally finished drying 24 hours later. The bed still has a strong chemical odor. I worked up the courage to call this morning and was basically told too bad for you, you signed the paper. Which is true, I know, but I still feel incredibly ripped off. I could have sprayed my own mattress with cleaner and a hose and had the same results. I belatedly checked out yelp reviews and found 40 other people with a similar experience. Hard to believe this company is still in business.

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Loss:

$70

Pros:

Friendly technician

Cons:

Misleading advertising
Feeling ripped off
Hidden prices

Reason of review:

Bad quality

Preferred solution: Price reduction

Victor S Fjs

Las Vegas, Nevada

False Advertisement

Jan 06, 2019

1.1

Desert Carpet Cleaners advertise on their webpage that for $59 they will clean the carpet in 4 rooms. Contacted their telephone number (702) 850-**** to ask for information. For the price sounds kind of decent. The carpet in my house is in fairly good shape and clean just a little/lite traffic wear. Only one person lives here and I remove my shoes when I come in from outside, no pets, no children, no spills, so the carpet is maintained very clean. I'm putting my house on the market and just to put the final touches had the carpet cleaned. When the technician shows up he said that for $59 they practically only spray the carpet with water spray and vacuum. On their website they list 5 steps they follow in servicing your carpet. This technician only did steps one and 4. Step one is the walkthrough which was no more than a sales pitch and to let me know $59 was basically just to vacuum the carpet. If you want it clean is going to cost you $120. I let him know I was very disappointed and he gave me discount of $20. He did a fairly good job but that's besides the point. They advertise a price, do a walk through and inform you that $59 doesn't get you nothing and if you decide you don't want their service you still have to pay the $59 for them just showing up!!!! Don't try to get straight answers from the girl answering the phone. It's useless.

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Pros:

Technician

Cons:

False advertisement on web page

Reason of review:

Not as described/ advertised

Anonymous

Guest-1409131

Burbank, California

Ripoff service

Nov 27, 2018

I was quoted a price on the phone carpet cleaner showed up spent half an hour setting up turned on a machine and said you need deep cleaning my price jumped from 39.99 for one room and a small bathroom area in front of sinks to 250.00. Told him never mind and called the company and was told I had to pay a cancellation fee. Never in my life have I heard of such a *** thing to do. Ended up telling him to just do the job I was quoted as it was only about 10 more than the cancellation fee. Meanwhile I have one really clean square. Next stop is the better business bureau

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Reason of review:

Pricing issue

1 comment

Guest-1603654

Nov 27, 2018

Once he turned on my water to his machine it was on for a total of 4 minutes yeah real good clean right

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Anonymous

Guest-1304354

Professional

Jul 15, 2018

2.2

The man was very rude! I was unable to afford a fancier cleaning and he treated us very shabbily Very unkind! Normally I do a bit more in-depth cleaning but was unable to do so this month!

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Reason of review:

Poor customer service

ru w Yjc

Henderson, Nevada

WORST BAIT AND SWITCH COMPANY EVER!

Aug 28, 2018

1.0

I ordered 4 rooms for $69 and when the tech came out he sprayed water onto my carpet and said: "this is what you get for $69." He then sprayed a carpet shampoo onto my carpet and said: "this is what you get for $450." A $400 market up for using a shampoo. I told him to get the HELLO out. Avoid this company like the plaque. When I got upset with the cleaner who only spoke broken English, he phoned the office and the girl tried to get me to do it for $225. At that point, I wouldn’t let them do it for free. I DO NOT TRUST THIS COMPANY! I DO NOT TRUST THIS COMPANY! I DO NOT TRUST THIS COMPANY! I DO NOT TRUST THIS COMPANY!

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Reason of review:

Pricing issue

Preferred solution: TO GO OUT OF BUSINESS!

Anonymous

Guest-1305833

Dirty Carpet

Jul 17, 2018

I had them come and do our carpet I said I couldn’t afford more than $75 which is what they quoted for three rooms that was the living room the dining room and my mamas room so when the guy came he was rude to my caregiver who I had left in charge and he got mean and he wouldn’t do the things that she asked like letting her finish my mama and her bedroom so that he could come in and clean he didn’t want to do that he told her this is all you’re going to get for what you paid and eat it and then he did have a baked job and left

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Reason of review:

Poor customer service

Anonymous

Guest-934538

Henderson, Nevada

Total scam!

Oct 11, 2016

Total scam! I was quoted $59 for four rooms. When the cleaner came out he told me I needed to deep clean. He said they would raise the carpet and clean pad etc. and that would be $699. I told him no and so he said $199 for a deep clean. He made two calls to talk to his superior in charge of the scam. I told him to just leave and I would clean the carpets myself. He then quoted me $105. I reluctantly said ok. He did a good job on the living room but the bedrooms he barely touched. He was gone in less than an hour.

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Reason of review:

Pricing issue

Anonymous

Guest-863985

Las Vegas, Nevada

Desert Carpet Cleaners - Carpet Cleaning Service Review from Las Vegas, Nevada

Jun 11, 2016

Desert Carpet Cleaners - Carpet Cleaning Service Review from Las Vegas, Nevada - Image 2

Desert Carpet Cleaners - Carpet Cleaning Service Review from Las Vegas, Nevada - Image 3

WORST *** PLACE EVER!!!! If I could give them ZERO stars I would. First they were SUPER late. Then, when they were finished my carpets looked the EXACT same (literally)!! Absolutely NO DIFFERENCE!! Here are pics AFTER they "cleaned" my carpets so EVERYONE can see what a HORRIBLE job they did. DON'T BOTHER WASTING YOUR TIME OR MONEY WITH THIS COMPANY!! Save yourself the disappointment.

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Reason of review:

Bad quality

1 comment

Guest-1276839

Jan 26, 2017

Please file a complaint with the Attorney General's office at online: http://ag.nv.gov/About/About/. If enough people file complaints, the Attorney General with investigate this huge scam of a business and hopefully permanently stop them.

Please join our efforts.

Thank you.

Helpful

Anonymous

Guest-840219

Las Vegas, Nevada

Desert Carpet Cleaners Cleaning Service Review from Las Vegas, Nevada

May 02, 2016

1.4

I was told over the phone they would do three rooms for $49.00. When they arrived they did one room for $100.00. I was not home or I would have sent them on their way. There representative Abraham told my wife they were not leaving without doing something. Additionally they wanted to charge $250.00 for an 8 by 10 area rug. I called there office and registered my complaint. The individual I spoke to said they would be happy to come back and do the other two rooms for $39.00. What ***.

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Reason of review:

Problems with payment

1 comment

Guest-1276859

Jan 26, 2017

Please join our efforts.

Thank you.

Anonymous

Guest-814442

North Las Vegas, Nevada

Desert Carpet Cleaners Cleaning Service Review

Mar 21, 2016

1.0

Worst service ever...this place is a scam! Terrible work .

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Reason of review:

Bad quality

Anonymous

Guest-798211

North Las Vegas, Nevada

Scam Business

Feb 26, 2016

Avoid at all costs! Called in to get my old house clean and they quoted $84 for 2 rooms (With mini closets), Stairs, a master closet. Seemed higher than there other ads but needed it done so I scheduled the service. I work crazy hours so I set it up for my Girlfriend to be there. When they got there same thing as the others. Told her it'd be $225 deep clean but he could do it for $115 today. I told her to stick to the $84 quote and have them get it done. When she told them that was all we wanted he got rude, did a poor job and left under a half hour later. At first he also said he'd do it cheaper than $84 for the basic cleaning because we were quoted two closets that weren't closets. Then at the end still charged her $84. If you look them up they are the same as Stainmaster who also has horrible reviews. If you want to waste money, deal with rude people and get *** poor work give them a call.

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Reason of review:

Bad quality

1 comment

Guest-1277024

Jan 27, 2017

Please file a complaint with the Attorney General's office at online: http://ag.nv.gov/Complaints/File_Complaint/.

If enough people file complaints, the Attorney General with investigate this huge scam of a business and hopefully permanently stop them.

Please join our efforts.

Thank you.

Helpful

Anonymous

Guest-748832

Las Vegas, Nevada

Desert Carpet Cleaners - Cleaning Service Review from Las Vegas, Nevada

Dec 10, 2015

1.0

This company does not stand by their "satisfaction guaranteed." I had a technican come out and paid more than quoted due to pet stains. I assumed I would pay more but would also get the service promised which was clean carpets, stains removed and a 30 day guarantee on any spots that reappear. Now two weeks later the spots are coming back and after calling and requesting assistance since spots are coming back I was told I didn't pay for deep cleaning so they won't come back and resolve the issues they promised they would. Do not use this company! They do not offer "satisfaction guaranteed" and will charge double than you were quoted! Way to rip off your customers!

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Reason of review:

Poor customer service

1 comment

Guest-1276851

Jan 26, 2017

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Tymothy Axe

Las Vegas, Nevada

Desert Carpet Cleaners - Carpet Cleaning Review from Las Vegas, Nevada

Jun 29, 2015

1.0

We Clean Carpet cleaners sent by Desert Carpet Cleaning las vegas. I was quoted a price on the phone for amount of rooms and stairs I have which was 89.00. Desert sent out this contractor, We Clean Carpets, he came in my house, I showed him the rooms and stepd, my carpets are done every six months, so my carpets are kept clean all the time. This guy dies a demo on thd steps and said if you want shampoo, it will cost you $150.00 or if you want de cleaning, it will cost you 200.00. I said what. He said the 89.00 is only fir steam cleaning which is only surfsce clkeaning. I tokd him I was quoted 89.00. I said your compsnyvis a fraud. He said I have to call my supervisor. Hexwasctelling thd supervisor my carpets were dirty and had 19 steps and dirty traffic areas. I said let me speak to your sup Supervisor. I told him what I was quoted and when your contractor camevout he gave me all different prices. He said what is your budget. I said that is none of your business. I was quoted a price and if you dont do my carpets for whatvi was quoted i will report your company as frauds. He said let me see what i can do. Finally, he came back anspd said 105.00. I needed my carpets done so i agreed. I toldcthem i was so pissed off. The guy did a terrible RUSH job and i wasted my 105.00. I want to report this company as fraudukent. Thank you One pissed off customer Charla Pagano 6932 water pipit st Nort Las Vegas 89084

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Reason of review:

Pricing issue

Erek Ygo |

North Las Vegas, Nevada

Desert Carpet Cleaners

Oct 24, 2014

1.3

Typical scam - "$39 for 3 rooms" which is a bunch of ***. Not only did they send some *** out who couldn't stop staring at my toenails - after they attempted to upsell and I told them to take a hike, the guy decided to do the job anyway after speaking to his supervisor (who by the way is a rude, obnoxious pos) - the stain never came out, the *** cut a 12-inch cut into my carpet in the middle of my dining area - and worse - the State of Nevada Business Unit doesn't handle these complaints. Is it any wonder why American commerce is falling apart! Nathan Levy is the owner. Dirtbag never returned my call either. Image that.

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Loss:

$500

Cons:

Lies and deceit

Reason of review:

Not as described/ advertised

1 comment

Guest-1276834

Jan 26, 2017

Please join our efforts.

Thank you.

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Contact Information

Website:

www.desertcarpetcleaners.com

Mailing Address:

Las Vegas, NV

Phone:

(702) 906-0322

Contact Desert Carpet Cleaners Customer Service

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Desert Carpet Cleaners

Desert Carpet Cleaners Overview

Media from reviews

Deceptive Advertising

False Advertisement

Ripoff service

Professional

WORST BAIT AND SWITCH COMPANY EVER!

Dirty Carpet

Total scam!

Desert Carpet Cleaners - Carpet Cleaning Service Review from Las Vegas, Nevada

Desert Carpet Cleaners Cleaning Service Review from Las Vegas, Nevada

Desert Carpet Cleaners Cleaning Service Review

Scam Business

Desert Carpet Cleaners - Cleaning Service Review from Las Vegas, Nevada

Desert Carpet Cleaners - Carpet Cleaning Review from Las Vegas, Nevada

Desert Carpet Cleaners

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